ashSP

Digital transformation and quality – an expert’s view

In the December issue of Quality World, published by the CQI, John Oakland shares the Oakland Institute’s latest research on companies undergoing digital transformation.  The research is particularly focused on how those companies ensure they can manage the quality of their product or service when digital innovation can bring great change. The opportunities and risks…

John Oakland receives award from CQI

We are delighted to announce that John Oakland received the CQI Honorary Award at the recent International Quality Awards in London. He was recognised for his ongoing work in quality and operational excellence. John receiving his award from Ian Mitchell of Network Rail and Shirley Parsons who sponsored the award. John’s acceptance comments: “Receiving the…

Quality and how to build it your business

“All too often quality is viewed as ‘a thing’ which can be given to an individual (the most senior person with ‘quality’ in their job title) or the Quality Department to own and manage.”   Andy Crossley has recently published an article in Quasar – the in-house magazine of the Research Quality Association (RQA, https://www.therqa.com/about/ ),…

5 lessons I’ve learnt from Big Data LDN

I attended my latest ‘data’ conference last week, getting a pass from the team to go to ‘Big Data London’. Given this was my first time at Big Data LDN (not London!) I didn’t really know what to expect, so the things I walked away with are perhaps not news to some, but they are…

Total Construction Management

Lean Quality in Construction Project Delivery The coming together of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly. Managers need to understand these changes and how to react to them if they want to be successful….

Protecting yourself from within… think data assurance

The recent cyber attacks have got everyone talking about how to better protect themselves in terms of Windows updates, better software, stronger passwords, etc. You will only get so far with that approach. However, without the correct training, business processes and information governance, people will continue to be relatively blasé about data assurance. They will continue…

Andy Crossley talks to Quality World

Our colleague, Andy Crossley, was interviewed recently by Quality World Magazine. The Magazine is published by The Chartered Quality Institute (CQI), one of the leading professional organisation supporting the subject of Quality.  Andy is a Next Generation Network ambassador for the CQI – responsible for promoting the quality profession to the younger members of the…

John Oakland publishes new book for the construction sector

John and his co-author Marton Marosszeky have recently published Total Construction Management: Lean Quality in Construction Project Delivery. The coming together of lean and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly. Managers need to understand these changes and…

Redefining Quality for the London Underground

Background Last year provided an Interim Head of Quality for London Underground’s Capital Programmes Directorate (LU CPD).  The introduction to that project started when LU CPD engaged us to investigate the potential development of a ‘formal quality system.’ The purpose of the work was to improve project and programme delivery performance, specifically reviewing processes, systems…

Redefining Research Quality for this century

The landscape for research quality professionals is dramatically changing. Therefore Oakland Consulting is writing a series of six articles for the Research Quality Association (RQA, http://www.therqa.com). The RQA is the professional membership body providing status and visibility for individuals engaged in the quality of research concerning pharmaceuticals, agrochemicals, chemicals and medical devices. These industry sectors face continuous…

Network Rail: a journey of digital transformation

Network Rail is involved in some of the most ambitious and diverse ventures in Great Britain – A transformation in anybody’s book. Richard Corderoy, CQP MCQI, explains in the attached Quality World Article how the Oakland Institute helped support the Infrastructure Projects Business Group (IP) to address governance, assurance and improvement. The group’s governance is now aligned to the core…

Reducing cost and protecting reputation

Whether you are a sales director who is fed up with dealing with excess volumes of customer complaints, a quality director struggling to fix the sources of failure or the finance director counting the cost, serial failure of manufactured products when installed in the field is a costly business. The costs of external failure (once…