Privacy Notice
1. Who We Are
Oakland Group Services Ltd (“Oakland”, “we”, “us”, “our”) is a data consultancy providing Data Strategy, Data Governance, Data Platform, Insights & Analytics, and Operational Excellence services.
Registered office:
1 East Parade, Leeds, LS1 2AD
Company number: 12267698
We are the data controller for the personal data we process.
You can contact us at:
hello@weareoakland.com
2. How We Collect Personal Data
We collect personal data when you:
- Complete forms on our website (e.g. contact forms, downloads, newsletter sign-ups)
- Contact us via email, phone, or in person
- Engage with us at events or provide business contact details
- Interact with our website (via cookies and analytics tools)
- Participate in surveys or research
We may also receive business contact data from reputable third-party providers where appropriate.
3. What Personal Data We Collect
We may collect:
- Name and job title
- Company name
- Email address and telephone number
- Business contact details
- Website usage data (e.g. IP address, browser type, pages visited)
We do not intentionally collect special category (sensitive) data.
4. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide requested information
- Deliver services and manage relationships
- Send relevant marketing communications (where permitted)
- Improve our website and services
- Conduct internal analysis and research
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Legitimate Interests – to operate and improve our business and services
- Consent – for marketing communications where required
- Contract – where processing is necessary to deliver services
- Legal Obligation – where required by law
You can object to processing based on legitimate interests at any time.
6. Marketing Communications
We may send you marketing communications where:
- You have consented; or
- You have previously engaged with us and we believe the content is relevant (soft opt-in, where permitted)
You can unsubscribe at any time via email links or by contacting us.
7. Data Sharing
We may share your personal data with:
- Internal staff to respond to your enquiry
- Service providers (e.g. IT, hosting, analytics)
- Marketing and analytics partners
- Professional advisors (where required)
All third parties are required to process data securely and in accordance with applicable laws.
We do not sell your personal data.
8. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.
9. Data Retention
We retain personal data only as long as necessary for the purposes it was collected.
Typically:
- Marketing/contact data: up to 12 months after last interaction
- Client data: in line with contractual and legal requirements
We regularly review retention periods.
10. Cookies
Our website uses cookies to:
- Ensure the website functions properly
- Analyse website usage
- Improve user experience
You can manage your cookie preferences via your browser settings or our cookie consent tool.
11. Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
12. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability (where applicable)
- Withdraw consent at any time
To exercise your rights, contact:
hello@weareoakland.com
13. Complaints
If you are unhappy with how we handle your data, please contact us.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk
14. Updates to This Notice
We may update this notice from time to time. The latest version will always be available on our website.